FAQ about Ordering Diapers

  • Do we place our orders from the old website or the new partner base?

    • All diaper orders are to be made on the new partner base (partner.diaper.app). However, we have found that the easiest thing to do is to think as if everything that has to do with the Diaper Bank can be found at the “old website” (www.stldiaperbank.org/partner-portal). When you get to the partner portal there is an icon you can click under “Monthly Order Submission” that will take you to the new website to place your order.

  • When placing my order do I enter the quantity of diapers I need or the quantity of packs?

    • The quantity you enter is the amount of DIAPERS you need, not packs. For example, If you need 2 packs of Size 3 diapers, you would order 50 size 3 diapers.

      • Just as a reminder: All Diapers come in packs of 25, so your orders should be in increments of 25.

      • Pull-ups come in packs of 10, so your order of pull-ups should be in increments of 10.

      • 100 is the max amount of pull-ups per size you can order per month.

  • Which ordering Group is my agency in?

  • When do I need to submit my order? Pick-up?

    • All order submissions are due on the Tuesday before your pick-up at 12:00 noon.

    • All Pick-ups are on Thursdays from 10:00am to 1:00pm

    • To find out which group you are in see above~or Click Here to find out.

  • What happens if I have missed the deadline to submit my order?

    • Go ahead and submit your order as soon as you can, but be sure to send Cooper an email letting him know you have sent it.

    • NOTICE: There is a new policy in your partner handbook that outlines the details of our new accountability system, Click Here for the Partner Handbook

  • What if I make a mistake on my order and want to change it?

  • Can I order diaper cream and wipes?

    • Yes and no. Yes, you can write in the comments box on your order that you would like some wipes or diaper cream and we will give you some if we have some. But No, please do not place orders for cream and wipes (EVEN THOUGH THE OPTION IS THERE IN THE DROPDOWN MENU).

  • Who do I contact if I have other questions?

Thank you all so much for being patient with us as we make this transition from one system to another! We appreciate you and the work that you are doing in these families’ lives!

With Love,

The St. Louis Area Diaper Bank

Cooper Lumpkin